Privacy Policy

1) What we collect

We collect personal information you submit through lead forms, newsletter sign‑ups, and booking/contact requests, such as: name, email address, phone number (if provided), company/role, and message details. We may also collect basic technical data (IP address, device/browser, pages viewed) through cookies/analytics.

2) How we use it

• Respond to inquiries and provide requested information.
• Schedule and manage calls/appointments and related communications.
• Send newsletters/marketing where you consent (you can unsubscribe anytime).
• Operate, secure, and improve the site and measure performance (analytics).
• Comply with legal and record‑keeping obligations.

3) Lawful basis & consent (Canada)

We handle personal information in accordance with Canada’s private‑sector privacy law (PIPEDA) and applicable provincial laws. We rely on meaningful consent (express or implied, depending on context) and, where appropriate, legitimate business purposes permitted by law. You may withdraw consent at any time, subject to legal/contractual restrictions.

4) Sharing & service providers

We may share information with vetted service providers who help us run our business (e.g., email delivery, CRM, analytics, hosting, scheduling). They are authorized to use information only as needed to provide services and are expected to protect it.

5) Cross‑border processing

Our service providers may store or process information outside Canada (for example, in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We use contractual and organizational safeguards to help protect it.

6) Retention

We keep personal information only as long as needed for the purposes described above, to meet legal requirements, and to resolve disputes. We then delete, anonymize, or securely destroy it.

7) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, least‑privilege practices, and secure hosting). No method of transmission or storage is 100% secure.

8) Cookies & analytics

We may use cookies or similar technologies for core site functions and to understand usage (analytics). You can control cookies through your browser settings; disabling some cookies may affect site functionality.

9) Your rights

You may request access to, correction of, or information about our handling of your personal information. You can also withdraw marketing consent (unsubscribe) or ask questions/complain. We may need to verify your identity before responding.

10) Contact

Privacy contact: [email protected]

11) Changes

We may update this policy from time to time. The “Last updated” date above indicates the most recent revision.